Delivery Policy

Delivery availability

Delivery is arranged case by case. Availability depends on the delivery location, requested date, order size, handling requirements and our delivery schedule.

Submitting an order form does not confirm delivery. We will confirm whether delivery is available in writing on WhatsApp before the order is finalised.

Delivery fees

The delivery fee is confirmed before payment and may reflect distance, timing, order size and any special handling needed for safe transport. A change to the delivery address or time may change the fee or availability.

Information you need to provide

• A complete and accurate delivery address with useful directions where needed.
• A working telephone number for the person receiving the order.
• Access information and any timing restrictions that may affect delivery.
• Prompt notice of any change to the recipient, location or agreed delivery arrangements.

Timing and delays

We plan deliveries carefully and will provide an agreed date or time window. Traffic, weather, access restrictions and other events outside reasonable control may cause delay. If that happens, we will communicate as soon as reasonably possible and work with you on the safest practical arrangement.

Orders requested with less than 48 hours notice may attract an express fee, subject to availability and confirmation before payment.

Handover and inspection

Please make sure someone is available to receive and inspect the order at the agreed location. We will not intentionally leave a perishable order unattended unless that arrangement has been agreed in writing.

If no one can receive the order or the supplied details prevent delivery, we will contact you. Any redelivery or alternative arrangement, including an additional fee, will be discussed and agreed before it proceeds.

Damage or an incorrect order

Please tell us promptly if the order is visibly damaged at handover or does not match the confirmed order. Keep the product and packaging where practical and send clear photographs so we can assess what happened and offer an appropriate resolution.

We are not responsible for damage caused by incorrect storage, movement or handling after successful handover. This policy does not remove any rights or remedies available under applicable Nigerian consumer law.

Care after delivery

Follow any storage, refrigeration, display and serving instructions supplied with your order. Cakes and desserts are perishable and may be affected by heat, direct sunlight, uneven surfaces or prolonged transport after handover.