Order Terms

Website enquiries

The website helps you prepare an enquiry and open it in WhatsApp. Sending that enquiry does not guarantee availability, reserve a date or create a contract.

A contract begins when we accept the final order details in writing and any payment required to confirm the order has been received.

Quotes, prices and payment

Menu prices describe the listed products. Custom design, premium flavours, fillings, character themes, delivery and express service may affect the final price as explained on the website or in your quote.

The final price, payment schedule and any quote validity period will be confirmed in writing before payment. Please use only the payment details supplied through our verified communication with you.

Your order details

You are responsible for reviewing the written order summary and telling us promptly if any detail is wrong. This includes spelling, age, date, serving requirement, design, allergies, telephone number and delivery information.

A late correction may not be possible once sourcing or production has begun and may require a revised price or completion arrangement.

Handcrafted designs

Every order is handcrafted. Reference images communicate direction and are not a promise of an exact copy. Natural differences in materials, screen colour, scale and hand finishing may create reasonable variations while we preserve the agreed style and key details.

We may make a small technical adjustment when needed for stability, food safety or transport and will discuss any material design change with you.

Ingredients and allergens

Tell us about allergies and dietary requirements before the order is confirmed. Our kitchen may handle common allergens including gluten, eggs, dairy, nuts and soya. Unless we expressly confirm otherwise in writing, we cannot guarantee that a product is free from traces of an allergen.

The customer arranging the order is responsible for passing relevant ingredient, allergen, storage and serving information to the people consuming it.

Timing, delivery and collection arrangements

The agreed completion and delivery arrangements form part of the written order confirmation. Delivery remains subject to the Delivery Policy. Requests made less than 48 hours before the event may attract an express fee where we can accept them.

Design content and intellectual property

You must have permission to ask us to reproduce a photograph, logo, artwork or other protected material supplied for an order. We may decline content that is unlawful, unsafe or inappropriate.

Our original photographs, website design, branding and written content remain the property of their respective owners and may not be commercially reused without permission.

Events outside reasonable control

Neither party is responsible for a failure caused by an event genuinely outside reasonable control. We will communicate promptly and work in good faith on a practical alternative, rescheduling or appropriate refund for anything we cannot supply.

Applicable law and customer rights

These terms are governed by the laws of the Federal Republic of Nigeria. We encourage customers to contact us first so a concern can be resolved promptly. Nothing in these terms limits rights or remedies that cannot lawfully be limited, including applicable consumer protection rights.