Cancellation and Refund Policy

When an order is confirmed

Submitting the website form or sending a WhatsApp message is an enquiry, not a confirmed order. An order is confirmed only when we accept the details in writing and any requested payment has been received under the terms provided with the quote.

Changes to an order

Ask for changes as early as possible through WhatsApp or email. A change is subject to availability and may affect the design, price, delivery arrangements or completion date. We will explain and obtain agreement to any revised charge before proceeding.

A requested change is not accepted until we confirm it in writing.

Cancellation by the customer

Because cakes and celebration items are made to order, cancellation eligibility depends on how much work has already begun and whether ingredients, personalised items or services have already been committed to the order.

If you cancel, we will review the order fairly and explain any amount that can be refunded and any reasonable costs already incurred. Any specific deposit or non refundable amount will be disclosed before payment rather than introduced after cancellation.

Cancellation by Adoreebakes N Cakes

If we cannot complete a confirmed order, we will contact you promptly and offer an appropriate option such as an agreed replacement, rescheduled service or refund for the part we cannot supply. This does not affect any additional remedy required by applicable law.

Quality concerns or an incorrect order

Contact us promptly after receiving the order and provide the order details, a clear description and photographs where relevant. Because the products are perishable, prompt information helps us assess the condition accurately.

Where the product is faulty, damaged before handover or materially different from the confirmed order, we will review the circumstances and offer an appropriate remedy, which may include correction, replacement, partial refund or refund.

When a refund may not be appropriate

Nothing in this section excludes a customer right that cannot lawfully be excluded under Nigerian law.

• A change of preference where the order matches the agreed written brief.
• Minor variations in colour, finish or placement that naturally occur in handcrafted work and do not materially change the agreed design.
• Damage caused by unsuitable storage, movement or handling after successful handover.
• A failed delivery caused by incorrect information or no available recipient, subject to the delivery arrangements agreed for the order.

Refund processing

When a refund is agreed, we will confirm the amount, method and expected processing time in writing. The time taken for funds to appear may also depend on the bank or payment provider.